The following section portrays the achievements and way forward for each planned objective in the third Strategic Plan. The third Strategic Plan had 13 strategic objectives that were supposed to be implemented within the period of five years (i.e. 2012-2016). The objectives covered key six areas namely improve quality of graduates; strengthen Research, consultancy and short course activities; integrate ICT into Institute’s operations; enhance Institute’s human resource capacity; enhance Institute’s financial sustainability and, improve organizational governance. The following strategic objectives were included in the previous Strategic Plan:-

  1. Increased student enrollment
  2. Enhanced teaching and learning environment
  3. Strengthened research and consultancy development
  4. Enhanced ICT capacity at the Institute
  5. Enhanced human resource management capacity and staff welfare
  6. Improved financial sustainability
  7. Strengthened library services
  8. Improved infrastructures and facilities
  9. Improved organizational governance
  10. Improved information, education and communication programmes
  11. Strengthened partnership programmes nationally and internationally
  12. Improved students welfare
  13. Improved marketing and public relations

Objective A: Student Enrolment Increased

The objective focused on increasing student enrolment by establishing demand-driven academic programmes while maintaining the quality of the existing academic programmes. The following were the achievements:-


  1. The Master degree in social work was established
  2. The basic technician certificate programme in community work with children and youth was established
  3. The postgraduate diplomas in health system management and, strategic human resource management were established
  4. The academic programmes in business administration and, labour relations and public management were established

Objective B: Teaching and Learning Environment Enhanced

The Institute planned to continue improving its teaching and learning environment in order to ensure that quality graduates are produced and cater for the need of the labour market. The following were the achievements:-


  1. New and effective ways of teaching and learning in order to enhance students’ understanding on various issues were introduced. The academic staff were oriented with competence-based teaching methods and the assessment procedures.
  2. The Institute put in place effective quality assurance policy structures and systems
  3. The database of fieldwork agencies was developed and updated
  4. Student research and project paper guidelines were reviewed in order to reflect the current needs
  5. Institute Curricular were reviewed to reflect the changing needs of the labour markets
  6. The Institute assessed the implementation of the existing curriculums and made changes accordingly to accommodate the new demands of the labour market

Objective C: Strengthened Research, Consultancy and Short Courses

The Institute planned to strengthen its research and consultancy activities in order to effectively fulfill its Vision and Mission. The following were the achievements:-


  1. The Institute academic staff were oriented with research skills
  2. Budget on research and publications was increased
  3. The Research and Consultancy Department was strengthened
  4. At least 16 research articles were written by the Institute academic staff
  5. The academic staff participated in more than 10 international conferences
  6. The Institute sponsored 24 academic staff at the PhD level to build their research skills

Objective D: ICT Capacity at the Institute Enhanced

The Institute planned to mainstream ICT in its operations and strengthen its ICT capacity in order to improve teaching and learning process. The following were the achievements:-


  1. The ICT committee was formed
  2. A comprehensive ICT policy was approved
  3. The Local  Area Network was installed
  4. More computers were procured to facilitate training
  5. The layout of the website was improved
  6. The Academic Records Information System (ARIS) was procured
  7. The accounting package known as PASTEL was procured
  8. The wireless internet was installed
  9.    The students’ record information system was procured
  10. Additional ICT staff were recruited
  11. The ICT (Academic) was established
  12. The e-library was established
  13. Workshops on ICT were conducted to Institute staff

Objective E: Human Resources Management Capacity Enhanced

Human resources are the key resources in any organisation and they need to be well managed. Recognizing this fact, the Institute planned to ensure that it has an adequate number of qualified human resources to ensure the smooth operations of the Institute operations. In this line, the following were the achievements:-


  1. Employees are fully involved in developing their performance targets
  2. The Institute has well-defined recruitment procedures
  3. There is no significant labour turnover to report which means that the Institute has managed to retain its staff
  4. The rewards have been clearly attached to the employees’ outstanding performance
  5. The Institute is doing well in complying with labour laws and regulations that govern employees relations
  6. Reliance on part time employees have been significantly reduced
  7. The long and short term training programmes are well managed
  8. The Institute managed to maintain the highest degree of transparency
  9. The Institute employees are free to see the management members which promotes team work and employees’ commitments
  10. The organisation performance goals were effectively cascaded to all employees
  11. The employees’ performance targets were well linked to the strategic objectives

Objective F: Financial Sustainability Improved

Financial resources as human resources are ones of the key resources in an organisation. Every organisation wants to ensure that it has reliable flow of fund from the diversified sources. In this line the Institute planned to strengthen its financial sustainability. The following were the achievements:-


  1. Various financial policies and manuals for effective financial management were reviewed
  2. The internal audit office was strengthened in terms of staff and skills
  3. Institute staff were adequately involved in budget preparation
  4. More academic programmes were introduced in order to raise fund while addressing the national need on human capital development
  5. For the period of five years, the Institute managed to secure clean audit reports from CAG’s office
  6. The Procurement Management Unit was strengthened in terms of skills development and staff capacity
  7. The accounting department was strengthened in terms of ICT facilities and staff capacity
  8. The investment committee was formed to look for the additional sources of fund

Objective G: Library Service Strengthened

Library services are ones of the key services in teaching and learning. They determine the quality of graduates and the smooth running of the teaching and learning activities at the Institute. In recognizing that fact, the Institute planned to strengthen its library service and the following were the achievements:-


  1. The new library was which accommodates at least 400 students completed and the sixth phase is about to be accomplished.
  2. More library staff were recruited
  3.  The librarians were able to attend the short term trainings on librarianship annually
  4. The new head of library with the PhD qualification in information was appointed
  5. The library was electronically connected to the University of Dar es Salaam library
  6. More computers were purchased and installed in the main library
  7. The e-learning library was established
  8. More than 4 librarians were sponsored for long term trainings

Objective H: Infrastructure and Facilities Improved

Improvement in physical infrastructure and facilities is also the major concern of every higher learning institution. They determine the capacity of the higher learning institution to enroll students and ability to provide quality education. With this fact, the Institute planned to improve its infrastructure and facilities, and the following are the major achievements:-


  1. The Institute added classrooms that which are used on the rotational basis.
  2. The Institute purchased the white boards that were installed in all classes in order to facilitate smooth teaching and learning process.
  3. The Institute shifted from the previous library which was able to accommodate106 students at a time while the actual demand was 350 students to the new library that can accommodate 400 students at a time.  Upon its completion, it will be able to accommodate 800 students at a time
  4. Projectors were fixed in six classrooms
  5. Classrooms, hostels, staff offices and other surrounding environment were maintained and some of them were renovated
  6. The Institute added 35 staff offices

Objective I: Improved Organizational Governance

Ability of the Institute to achieve its Vision and Mission depends on the level of governance. Governance determines the effective use of Institute scarce resources in the realization of its Vision and Mission. In recognizing the role of governance in organisation success, the institute planned to continue improving its organisational governance, and the following were the achievements:-


  1. The Institute operational policies and regulations were reviewed and implemented
  2. The open performance review and appraisal system (OPRAS) was adopted and linked to the strategic objectives
  3. The Board of Governors with qualified and competent members was put in place
  4. Transparency in Institute operations including financial management was observed
  5. Board, Institute management, directorate, and departmental meetings were regularly conducted
  6. Examination administration was strengthened at the departmental level
  7. The procurement and accounting laws, procedures, rules and regulations were adequately observed
  8. Heads of academic departments were appointed
  9. Deputy rectors were confirmed
  10. The legal unit was established

Objective J: Improved Information, Education and Communication Programs

Corporate social responsibility and welfare of Institute community are one of the targets of the Institute since among others it deals with the social welfare of the Tanzanian communities. Therefore the Institute planned to improve information, education and communication (IEC) programs. The following were the achievements:-  


  1. HIV and AIDS awareness to Institute staff, students and neighboring communities through counseling and guidance at counseling centre was increased
  2. Seminars on HIV/AIDS spread were conducted
  3. The counseling centre was strengthened in terms of staff capacity
  4. The Para Social Work trainings were conducted and more than 4,000 Para Social Workers were trained

Objective K: Strengthening Partnership Programs Nationally and Internationally

The Institute is in operating in isolation with other higher learning and research institutions. It has to link and establish partnerships with the mentioned institutions for collaborative research projects, scholarships and even establishment of joint academic programmes. Recognizing the potential benefits of having links and partnerships with other institutions, the Institute planned to strengthen its links and partnership programs with other related institutions. The following were the achievement:-


  1. The Institute managed to maintain the existing links and partnerships
  2. The Institute established new link with the Ministry of Health, Community Development, Elderly, Gender and Children to run the bachelor degree in nursing education in Bugando, Mwanza
  3. The Institute established a link with TUCTA to run the diploma programmes in industrial relations in Mbeya
  4. The Link and cooperation policy was prepared even though not yet approved

Objective L: Improved Students Welfare

The Institute main clients are students and therefore their welfare should be well observed to make sure that they are maintained and majority of them are retained to join diplomas, bachelor degree programmes and postgraduate programmes. In addition, due to their size, they may also be good marketers of the Institute academic programmes. Considering all the mentioned facts, the Institute planned to improve students’ welfare, and the following were the achievements:-


  1. The relationship with ISWOSO leaders continued to be strengthened
  2. The hostel block was renovated in order to be more habitable
  3.  Fifteen (15) hostel rooms were increased to accommodate more students
  4. Students were facilitated to participate in sports and recreational activities within and outside the Institute
  5. The ISWOSO leaders were involved as members in the Institute decision making organs
  6. Water wells were drilled to ensure reliable water supply at the campus
  7. The restaurant which is under public private partnership arrangement had been closely monitored to ensure safety of the consumers
  8. Dean of students’ office was continuously strengthened in terms of staff capacity and financial resources.

Objective M: Improved Institute Marketing and Public Relations

The Institute had to market its products, namely academic programmes, research and consultancy services, and short courses. The following were the achievements, challenges and way forward:-


  1. The public relations officer was recruited
  2. The Institute marketing strategy was prepared
  3. The academic programmes were advertised through media, website, distribution of marketing materials such as brochures, and exhibitions
  4. Three (3) convocations with alumni were held

Institute Strengths


  1. The Institute was established by the Parliament Act No. 28 of 1973 and has a legal mandate to fulfill its vision and mission.
  2. The Institute possesses competent staff in the area of Social work, labour Relations, Business Administration, Community Work, and Human Resource Management
  3. The Institute has links with international universities and training institutions that can be used to share experiences and competencies in the aspects of training, research and consultancy.
  4. The Institute has an effective board of governors that is composed by competent board members.
  5. The Institute is strategically located in a place which can easily be accessed
  6. The programmes offered by the ISW are in conformity with sustainability development goals and also in conformity with the National Vision 2025.
  7. The Institute programmes are eye-catching and demand-driven
  8. Curricular used by the Institute are competency based and teach students on how to be job creators and not job seekers.
  9. The Institute staffing level has improved greatly in terms of numbers, quality and skills diversification.
  10. The Institute curricular are being regulated by regulatory bodies hence guarantee the production of quality outputs.
  11. The Institute is capable of conducting studies to determine user requirements and translating them into new products.
  12. The Institute has competent staff to carry out research
  13. There are effective mechanisms for the management of research and consultancy activities
  14. The Institute has already developed a well-informed marketing strategy


  1. ISW is considered by the market as the most reputable institution that offers the Social Work programmes in the country since 1973
  2. Emergence of new demands in the areas of social work, human resource management and labor studies that can be capitalized by the Institute to promote its image.
  3. The willingness and commitment of the Parent Ministry to support the Institute operations
  4. The development of ICT globally is an avenue that the Institute can exploit to expand its activities.
  5. Existence of peace and political tranquility in Tanzania ensures conducive operating environment for the Institute to achieve its vision and mission.
  6. The existence of East African Community and other regional cooperation may benefit the Institute in terms of expansion of its programmes, information sharing and skills development.
  7. The field of social work is growing so fast and it has a strong donor support
  8. Existence of financial assistance facilities such as HELBS enhances the demand for Institute’s academic programmes through improvement of students’ financial capacity.
  9. The fifth phase government agenda on industrialisation make Institute academic programmes more relevant and highly demanded 


New Strategic Objectives

  1. Improved quality of academic programmes
  2. Enhanced teaching and learning environment
  3. Strengthened sponsored research activities, consultancy services and short courses
  4. Improved organizational governance and transparency
  5. Improved financial sustainability
  6. Enhanced human resource capacity

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