The following section portrays the achievements and way forward for each planned objective as stipulated in the third Strategic Plan. The third Strategic Plan had 13 strategic objectives that were supposed to be implemented within the period of five years (i.e. 2012-2016). The objectives covered key six areas namely improving quality of graduates; strengthening Research, consultancy and short course activities; integrating ICT into Institute’s operations; enhancing the institute’s human resource capacity; enhancing the institute’s financial sustainability and, improving organizational governance. The following strategic objectives were included in the previous Strategic Plan:-

  1. To increase student enrollment
  2. To enhance teaching and learning environment
  3. To strengthen research and consultancy development
  4. To enhance ICT capacity at the Institute
  5. To enhance human resource management capacity and staff welfare
  6. To improve financial sustainability
  7. To strengthen library services
  8. To improve infrastructures and facilities
  9. To improve organizational governance
  10. To improve information, education and communication programmes
  11. To strengthen partnership programmes nationally and internationally
  12. To improve students welfare
  13. To improve marketing and public relations

Objective A: Increasing Students’ Enrolment

The objective focused on increasing students’ enrolment by establishing demand-driven academic programmes while maintaining the quality of the existing academic programmes. The following were the achievements:-

  1. The Master’s Degree in Social Work was established
  2. The Basic Technician Certificate programme in Community Work with Children and Youth was established
  3. The postgraduate diplomas in Health System Management and, Strategic Human Resource Management were established
  4. The academic programmes in Business Administration and, Labour Relations and Public Management were established

Objective B: Enhancing Teaching and Learning Environment

The institute planned to continue improving its teaching and learning environment in order to ensure that quality graduates are produced to cater for the need of the labour market. The following were the achievements:-

  1. New and effective ways of teaching and learning in order to enhance students’ understanding on various issues were introduced. The academic staff were oriented with the competence-based teaching methods and the assessment procedures.
  2. The institute put in place effective quality assurance policy structures and systems
  3. The database of fieldwork agencies was developed and updated
  4. Students’ research and project paper guidelines were reviewed in order to reflect the current needs
  5. The institute’s curricula were reviewed to reflect the changing needs of the labour markets
  6. The institute assessed the implementation of the existing curricula and made changes accordingly to accommodate the new demands of the labour market

Objective C: Strengthening Research, Consultancy and Short Courses

The institute planned to strengthen its research and consultancy activities in order to effectively fulfill its Vision and Mission. The following were the achievements:-

  1. The institute academic staff were oriented with research skills
  2. The budget on research and publications was increased
  3. The Research and Consultancy Department was strengthened
  4. At least 16 research articles were written by the institute academic staff
  5. The academic staff participated in more than 10 international conferences
  6. The institute sponsored 24 academic staff at the PhD level to improve their research skills

Objective D: Enhancing ICT Capacity at the Institute

The institute planned to mainstream ICT in its operations and strengthen its ICT capacity in order to improve the teaching and learning process. The following were the achievements:-

  1. The ICT committee was formed
  2. A comprehensive ICT policy was approved
  3. The Local Area Network was installed
  4. More computers were procured to facilitate training
  5. The layout of the website was improved
  6. The Academic Records Information System (ARIS) was procured
  7. The accounting package known as PASTEL was procured
  8. The wireless internet was installed
  9. The Students’ Record Information System was procured
  10. Additional ICT staff were recruited
  11. The ICT (Academic) was established
  12. The e-library was established
  13. Workshops on ICT were conducted to the institute staff

Objective E: Enhancing Human Resources Management Capacity

Human resources are the key resources in any organisation and they need to be well managed. Recognizing this fact, the institute planned to ensure that it has an adequate number of qualified human resources to ensure the smooth operations of the institute’s operations. In this line, the following were the remarkable achievements:-

  1. Employees are fully involved in developing their performance targets
  2. The institute has well-defined recruitment procedures
  3. There is no significant labour turnover to report which means that the institute has managed to retain its staff
  4. The rewards have been clearly attached to the employees’ outstanding performance
  5. The institute is doing well in complying with labour laws and regulations that govern employees’ relations
  6. Reliance on part time employees has been significantly reduced
  7. The long and short term training programmes are well managed
  8. The institute managed to maintain the highest degree of transparency
  9. The institute employees are free to consult the management members which promotes team work and employees’ commitments
  10. The organisation performance goals were effectively cascaded to all employees
  11. The employees’ performance targets were well linked to the strategic objectives

Objective F: Improving Financial Sustainability

Financial resources, next to human resources, are one of the key resources in an organisation. Every organisation strives to ensure that it has reliable flow of fund from the diversified sources. In this line the institute planned to strengthen its financial sustainability. The following were the achievements:-

  1. Various financial policies and manuals for effective financial management were reviewed
  2. The internal audit office was strengthened in terms of staff and skills
  3. The institute staff were adequately involved in budget preparation
  4. More academic programmes were introduced in order to raise fund while addressing the national need on human capital development
  5. For the period of five years, the institute managed to secure clean audit reports from the CAG’s office
  6. The Procurement Management Unit was strengthened in terms of skills development and staff capacity
  7. The accounting department was strengthened in terms of ICT facilities and staff capacity
  8. The investment committee was formed to look for the additional sources of fund

Objective G: Strengthening Library Services

Library services are among the key services in teaching and learning. They determine the quality of graduates and the smooth running of the teaching and learning activities at the institute. In recognizing that fact, the institute planned to strengthen its library services and the following were the achievements:-

  1. The new library which accommodates at least 400 students was completed. The sixth phase is about to be accomplished whereby 400 more students will be accommodated.
  2. More library staff were recruited
  3. The librarians started being facilitated to attend short term training on librarianship courses annually
  4. The new head of library with the PhD qualification in information affairs was appointed
  5. The library was electronically connected to the University of Dar es Salaam library
  6. More computers were purchased and installed in the main library
  7. The e-learning library was established
  8. More than 4 librarians were sponsored for long term training

Objective H: Improving Infrastructure and Facilities

Improvement in physical infrastructure and facilities is also the major concern of higher learning institutions. The physical infrastructures and facilities determine the capacity of higher learning institutions to enroll students and ability to provide quality education. With this fact, the institute planned to improve its infrastructure and facilities, and the following are the major achievements:-

  1. The Institute added classrooms which are used on the rotational basis.
  2. The Institute purchased the white boards that were installed in all classrooms in order to facilitate the smooth teaching and learning process.
  3. The institute shifted from the previous library which accommodated only 106 students at a time while the actual demand was 350 students, to the new library that can accommodate 400 students at a time. Upon its completion, it will be able to accommodate 800 students at a time.
  4. Projectors were fixed in six classrooms
  5. Classrooms, hostels, staff offices and other facilities in the surrounding environment were maintained and some of them were renovated
  6. The institute added 35 staff offices

Objective I: Improving Organizational Governance

The ability of the institute to achieve its Vision and Mission depends on the level of governance. Governance determines the effective use of the institute’s scarce resources in the realization of its Vision and Mission. In recognizing the role of governance in organisation success, the institute planned to continue improving its organisational governance, and the following were the achievements:-

  1. The institute’s operational policies and regulations were reviewed and implemented
  2. The Open Performance Review and Appraisal System (OPRAS) was adopted and linked to the strategic objectives
  3. The Board of Governors with qualified and competent members was put in place
  4. Transparency in the institute’s operations, including financial management, was observed
  5. The Board, institute management, directorate, and departmental meetings were regularly conducted
  6. Examination administration was strengthened and decentralized to the departmental level
  7. The procurement and accounting laws, procedures, rules and regulations were adequately observed
  8. Heads of academic departments were appointed
  9. Deputy rectors were confirmed
  10. The legal unit was established

Objective J: Improving Information, Education and Communication Programs

Corporate social responsibility and welfare of the institute community are one of the targets of the institute; since, among others, it deals with the social welfare of the Tanzanian communities. Therefore the institute planned to improve information, education and communication (IEC) programs. The following were the achievements:-


  1. HIV and AIDS awareness to the institute staff, students and neighboring communities increased through
  2. Improved counseling and guidance at the institute counseling centre
  3. Seminars on the spread and prevention of HIV/AIDS were conducted
  4. The counseling centre was strengthened in terms of staff capacity
  5. The para-social work training sessions were conducted and more than 4,000 para- social workers were trained

Objective K: Strengthening Partnership Programs Nationally and Internationally

The Institute of Social Work had been operating in isolation with other higher learning and research institutions. It had to link and establish partnerships with the mentioned institutions for collaborative research projects, scholarships and even establishment of joint academic programmes. Recognizing the potential benefits of having links and partnerships with other institutions, the institute planned to strengthen its links and partnership programs with other related institutions. The following were the achievement:-

  1. The institute managed to maintain the existing links and partnerships
  2. The institute established new link with the Ministry of Health, Community Development, Elderly, Gender and Children to run the Bachelor in Nursing Education degree at Bugando, Mwanza
  3. The institute established a link with TUCTA to run the diploma programmes in Industrial Relations in Mbeya
  4. The Link and Cooperation policy was prepared even though not yet approved

Objective L: Improved Students Welfare

The main clients of the Institute of Social Work are students. Therefore their welfare should be well observed to make sure that they are maintained and majority of them are retained to join diplomas, bachelor degree programmes and postgraduate programmes. In addition, these students may also be good marketers of the institute academic programmes. Considering all the mentioned facts, the institute planned to improve students’ welfare, and the following were the achievements:-

  1. The relationship between the institute management with ISWOSO leaders continued to be strengthened
  2. The hostel block was renovated in order to be more habitable
  3. Fifteen (15) more hostel rooms were increased to accommodate more students
  4. Students were facilitated to participate in sports and recreational activities within and outside the institute
  5. The ISWOSO leaders were involved as members of the institute decision making organs
  6. Bore holes were drilled to ensure reliable water supply at the campus
  7. The canteen which is under public - private partnership arrangement had been closely monitored to ensure good service and safety of the consumers
  8. The Dean of Students’ office was improved in terms of staff capacity and financial resources.

Objective M: Improving the Institute Marketing and Public Relations

The Institute had to market its products, namely academic programmes, research and consultancy services, and short courses. The following were the achievements, challenges and way forward:-


  1. The Public Relations officer was recruited
  2. The institute marketing strategy was prepared
  3. The academic programmes were advertised through media, website, distribution of marketing materials such as brochures, and exhibitions
  4. Three convocations with alumni were held

Institute Strengths


  1. The Institute of Social Work was established by the Parliament Act No. 28 of 1973 and has a legal mandate to fulfill its vision and mission.
  2. The institute possesses competent staff in the area of Social Work, Labour Relations, Business Administration, Community Work, and Human Resource Management
  3. The institute has links with international universities and training institutions with which it shares experiences and competencies in the aspects of training, research and consultancy.
  4. The institute has an effective board of governors that is composed by competent board members.
  5. The institute is strategically located in a place which can easily be accessed
  6. The programmes offered by the institute are in conformity with both the sustainability development goals and wethe National Vision 2025.
  7. The institute’s programmes are eye-catching and demand-driven
  8. The curricula used by the institute are competency based. They prepare students to be job creators and not job seekers.
  9. The institute staffing level has improved greatly in terms of number, quality and skills diversification.
  10. The institute curricula are being regulated by regulatory bodies hence guarantee high yields of quality outputs.
  11. The institute is capable of conducting studies to determine user requirements and translating them into new products.
  12. The institute has competent staff to carry out research
  13. There are effective mechanisms for the management of research and consultancy activities
  14. The institute has already developed a well-informed marketing strategy


  1. The Institute of Social Work is considered by the market as the most reputable institution that has been offering the Social Work programmes in the country since 1973
  2. Emergence of new demands in the areas of social work, human resource management and labor studies that can be capitalized by the institute to promote its image.
  3. The willingness and commitment of the Parent Ministry to support the institute operations
  4. The development of ICT globally is an avenue that the institute can exploit to expand its activities.
  5. Existence of peace and political tranquility in Tanzania ensures conducive operating environment for the institute to achieve its vision and mission.
  6. The existence of East African Community and other regional co operations may benefit the institute in terms of expansion of its programmes, information sharing and skills development.
  7. The field of social work is growing so fast and it has a strong donor support
  8. Existence of financial assistance facilities such as HELBS enhances the demand for the institute’s academic programmes through improvement of students’ financial capacity.
  9. The fifth phase government agenda on industrialisation make the institute’s academic programmes more relevant and highly demanded

New Strategic Objectives

  1. Improved quality of academic programmes
  2. Enhanced teaching and learning environment
  3. Strengthened sponsored research activities, consultancy services and short courses
  4. Improved organizational governance and transparency
  5. Improved financial sustainability
  6. Enhanced human resource capacity